eSIM פורטוגל
WiFi נייד
כרטיס SIM לנתונים
איסוף והחזרה
שאלות נפוצות
עברית · € EUR
בית
1
שאלות נפוצות
2
שאלות נפוצות
הכל
GENERAL INFORMATION
PORTABLE WIFI
WIFI DELIVERY & RETURN
ABOUT ESIM
eSIM INSTALLATION
eSIM WORLD
PAYMENT
TROUBLESHOOTING
GENERAL INFORMATION
What is the network coverage?
Will I have access to 5G?
WHAT ARE THE CONNECTION SPEEDS?
In which countries can I use the service?
HOW MANY GB ARE PROVIDED?
Is unlimited traffic really unlimited when I use the service in Portugal?
Can I use VoIP apps such as Skype, or messaging services as Whatsapp?
Will I be able to watch TV stream with this service?
Are there restrictions on mobile data communications?
PORTABLE WIFI
How many devices can connect to 1 portable WiFi at the same time?
Is it difficult to set up the portable WiFi?
How long does the battery last?
How can I change the battery?
Can it be charged via USB?
Does the portable WiFi include SIM card inside? Or do I have to buy one?
WIFI DELIVERY & RETURN
Which countries do you ship to?
How many days in advance should I place an order?
When will the product be delivered?
How do I collect my package at the hotel?
How do I receive it if I choose residential delivery?
What do I need to collect my package at the airport?
If I could not pickup at the airport due to flight delay, can you forward it to my hotel?
I'm already in Portugal. How quickly can you deliver?
Do you deliver to Madeira or Azores islands?
What do I need to make the return?
By when do I have to return?
Will I have to pay any postage for returning?
What should I do if I lose the return envelope?
What happens if I don't return the device?
ABOUT ESIM
What is an eSIM?
Can i use the esim alongside my physical sim card?
HOW DO I KNOW IF MY DEVICE IS ESIM COMPATIBLE?
HOW DO I KNOW IF MY PHONE IS UNLOCKED?
CAN I USE TETHERING FEATURE (PERSONAL HOTSPOT) ON MY PHONE?
eSIM INSTALLATION
HOW LONG DOES IT TAKE TO RECEIVE MY ESIM AFTER PURCHASE?
I LOST THE EMAIL WITH THE QR CODE
HOW DO I INSTALL MY ESIM?
DO I NEED TO CONFIGURE MY PHONE, OR SET ANY APN?
WHAT IF I CHANGE MY DEVICE?
eSIM WORLD
IS THIS OPTION ONLY AVAILABLE FOR THE ESIM?
IN WHICH COUNTRIES CAN I USE THE SERVICE?
HOW MUCH DATA CAN I USE?
HOW DO I CHECK HOW MUCH DATA I HAVE ALREADY USED?
WHAT SHOULD I DO IF I REACH MY DATA LIMIT?
PAYMENT
When am I billed?
Are there other costs?
Do you accept cash on delivery?
Is it possible to extend the period of time using the service? What is the price?
Can I cancel my order? Can I get a refund?
If I am not happy with the service, can I get a refund?
TROUBLESHOOTING
What should I do if the item was damaged or didn't work when I received it?
Do I need to activate the service?
Do I need to configure my phone, or set any APN?
The device is requesting roaming activation
I have installed the eSIM but the device is not connecting to the internet
I HAVE TRIED ALL OF THE ABOVE, AND STILL NO CONNECTION
עדיין יש לכם שאלות?
אנו תומכים בכם באנגלית, פורטוגלית או ספרדית.
help@portugalinternet.com
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+351 220 135 448
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WhatsApp: +351 934 671 341
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