Question 1

What is the network coverage?

Accepted Answer

We use the NOS and Vodafone networks. The internet connection is available in all Portuguese territory, including the Madeira and Azores islands.

Question 2

Do I have access to 5G network?

Accepted Answer

Yes, our eSIMs and SIM cards allow 5G connection but you need to have a 5G compatible device. However, 5G is only available in major cities.

Question 3

What speeds can I expect?

Accepted Answer

With 4G LTE and 5G, you can enjoy internet with up to 150Mbps download speed. Actual speeds depend on location and network conditions.

Question 4

Is there a fair usage policy?

Accepted Answer

No. We are the only provider offering truly unlimited data in Portugal. There are no data caps, no speed throttling, and no hidden restrictions.

Question 5

How many devices can I connect?

Accepted Answer

You can connect up to 10 devices simultaneously to the portable WiFi hotspot.

Question 6

What is an eSIM?

Accepted Answer

An eSIM is an embedded SIM that works just like a physical SIM card but is installed digitally. It offers the same features minus the hardware.

Question 7

How will I receive my order?

Accepted Answer

You can choose from several delivery options: Hotel delivery, Residence delivery, Airport pickup, Pickup Point, or Last Minute collection in Lisbon or Porto.

Question 8

How do I return the device?

Accepted Answer

Simply place the device in the provided prepaid return envelope and drop it in any Portuguese postbox marked Correios or CTT.

Question 9

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, and PayPal.

Question 10

What is your cancellation policy?

Accepted Answer

Cancellations made more than 24 hours before the start date receive a full refund. Cancellations made less than 24 hours before the start date receive a 50% refund.

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